Global Microsoft Outage - service update

The ongoing global Microsoft outage continues to affect email and some communication systems across our services and other NHS organisations.

Our services continue to operate during their usual opening hours, with business continuity plans in place. We are monitoring the situation closely. You may experience longer waits when contacting us. Thank you for your patience.

Please continue to attend planned appointments unless we contact you to advise otherwise. During usual opening hours, contact your service by telephone or through its app. Please do not contact us by email while the disruption continues.

If you need urgent medical help when your service is closed, use NHS 111 online or call 111. In a life-threatening emergency, call 999.

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Test Results

We’ve introduced an improved way to contact your surgery via the Dr.iQ Evergreen Life app.

This means that test results can be viewed in the Evergreen Life app.

Please make sure that you only use the links or QR codes on this page to download the Evergreen Life app if you are registered at Silver End Surgery.  

If your test results show that you need more tests or treatment, we will contact you.

Once we have reviewed your test results, you can view them in your Evergreen Life app or NHS account (through the NHS website or NHS App).

Click here to download the Evergreen Life app on your mobile device or scan the QR code below.

Silver End Surgery Dr.iQ QR code

 

You can also phone or visit us between 11am to 4pm and we will tell you what the results are. Our team will let you know during your test how long you will have to wait for the results.

If possible, test results will be discussed with you after a test has taken place. If it is not possible to discuss test results with you immediately, your clinician will explain when you will receive these results. You may need to arrange another appointment to discuss what the results mean.

Please be patient with the receptionists as they are not medically trained and can only pass on what the doctor has told them.

Generally speaking:

Most blood test results are available up to 7 days;

Most x-rays are available up to 10 days; and

Cervical smear results are posted directly to the patient within 28 days.

If the GP wishes to discuss the results then you will be contacted by reception.

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