Global Microsoft Outage - service update

The ongoing global Microsoft outage continues to affect email and some communication systems across our services and other NHS organisations.

Our services continue to operate during their usual opening hours, with business continuity plans in place. We are monitoring the situation closely. You may experience longer waits when contacting us. Thank you for your patience.

Please continue to attend planned appointments unless we contact you to advise otherwise. During usual opening hours, contact your service by telephone or through its app. Please do not contact us by email while the disruption continues.

If you need urgent medical help when your service is closed, use NHS 111 online or call 111. In a life-threatening emergency, call 999.

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Home / About / Our Mission

Our Mission

Our mission is to provide patients in Silver End Surgery with high quality, easy and convenient access to a GP or nurse when they need it. Our core values and principles are:

  • Patient-centric: putting patients at the heart of everything we do.
  • Quality: providing the highest standard of care and treatment.
  • Ethical: operating within an ethical framework through openness and transparency.
  • Passionate: being passionate about enhancing caring for our patients.
  • Teamwork: supporting and sharing with all members of our team and partners.

Zero Tolerance 

We have a zero tolerance policy of violence against all Centre staff. We will immediately remove any patient from our list for violence or abuse against any Centre employee. Such behaviour will also be reported to the police.

Lovely little practice. Staff are great and so caring

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Silver End Surgery
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